VICIDIAL ®is a complete contact center suite offering:

Vicidial is a complete suite for managing a call centers. features include but not limited to:
Inbound, Outbound and Blended call handling and Inbound Email handling
Outbound agent-controlled, broadcast and predictive dialing
Full USA, Canada and UK regulatory compliance capability
Web-based agent and administrative interfaces
Ability to have agents operate remotely
Integrated call recording
Three-Way calling within the agent application
Scheduled Callbacks: Agent-Only and Anyone
Web-configurable IVRs and Voicemail boxes
Scalable to hundreds of seats
Ability to use standard Telco lines and VOIP trunks
Open-Source AGPLv2 licensed, with no software licensing cost

Service description

initial configuration/setup
Dedicated IPv4
Free IPv6 Support
No long term commitment
Upgrade anytime
Secure datacentre
Low latency
99.99% Uptime SLA
24/7 Technical Support


Pi Telecom offers different hosting plans based on the maximum number of agents.